Where to Contact Pizza Hut Media Relations?

Pizza Hut’s media relations team can be reached by phone at 972-338-7844 or via email at PHPR@yum.com. The team operates from the company’s headquarters in Plano, Texas, and handles all press inquiries, interview requests, and media-related questions during standard business hours.

Official Media Contact Channels

Pizza Hut maintains several channels specifically for media professionals and journalists.

The primary phone line for media inquiries is 972-338-7844. This number connects directly to the Pizza Hut public relations team and is staffed Monday through Friday during business hours, Central Time. The team typically responds to media requests within one business day, though urgent matters may receive faster attention during major news cycles or product launches.

For written inquiries, journalists can reach the PR team at PHPR@yum.com. This email address is monitored by Pizza Hut’s communications staff and is the preferred method for non-urgent requests, background information, or when sending detailed questions that require research or coordination with multiple departments.

The physical mailing address for Pizza Hut’s media relations department is 7100 Corporate Drive, Plano, TX 75024. This location serves as the brand’s U.S. headquarters and houses the communications team along with other corporate functions.

Pizza Hut’s Press Room and Media Resources

Pizza Hut operates an official brand blog called “Hut Life” at blog.pizzahut.com, which includes a dedicated Press Room section. This online resource serves as a centralized hub for journalists and media professionals.

The Press Room contains recent press releases dating back several years, with announcements about new menu items, promotional campaigns, executive appointments, and corporate initiatives. In January 2025, Pizza Hut released its second annual Pizza Trends Report through this channel, showcasing the kind of data-driven content the brand makes available to media.

The Media Resources page at blog.pizzahut.com/media-resources provides downloadable assets including high-resolution logos, product photography, and restaurant images. These materials are available exclusively for editorial use by press agencies, journalists, and students working on broadcast media, newspaper, news magazine, or educational articles about Pizza Hut.

Access to these resources requires agreement to Pizza Hut’s terms and conditions, which prohibit commercial use and specify that materials must appear in close proximity to published articles about the company. The guidelines also include specific requirements for trademark usage, such as using the correct trademark symbols (® or TM) and including appropriate generic descriptors like “pizza” after brand names.

A contact form is available on the Media Resources page for journalists who prefer to submit inquiries through a web interface rather than calling or emailing directly.

Understanding Pizza Hut’s Corporate Structure

Pizza Hut operates as a subsidiary of Yum! Brands, Inc., the Louisville, Kentucky-based corporation that also owns KFC, Taco Bell, and The Habit Burger Grill. This relationship affects how some media inquiries are handled.

For questions specifically about Pizza Hut operations, menu items, marketing campaigns, or brand-level news, the Pizza Hut media relations team at the Plano office is the appropriate contact. However, matters involving Yum! Brands corporate strategy, financial results, or cross-brand initiatives should be directed to Yum! Brands media relations at 502-874-8200.

The distinction matters because Yum! Brands holds quarterly earnings calls and releases financial information that covers all brands collectively. Journalists covering restaurant industry financials or corporate governance issues may need to contact both Pizza Hut’s brand team and Yum!’s corporate communications depending on the nature of their story.

Pizza Hut’s U.S. president is Juan Carlos “Carl” Loredo, who joined the company in June 2024. The brand also works with external PR agency Alison Brod Marketing + Communications, which took over as agency of record in March 2023, replacing longtime partner Zeno Group. For most media inquiries, though, journalists should still contact the internal Pizza Hut PR team rather than the external agency directly.

When and How to Contact Media Relations

Different types of inquiries require different approaches and timing considerations.

Breaking news situations or time-sensitive requests that tie to current events should be handled by phone. The 972-338-7844 number allows journalists to reach someone directly when deadlines are tight or when a developing story requires immediate comment from Pizza Hut.

Feature stories, profile pieces, or background research work better through email. Sending questions to PHPR@yum.com gives the PR team time to coordinate with subject matter experts, gather accurate data, and provide thorough responses. This method also creates a written record of the exchange, which helps both parties maintain accuracy.

Interview requests with executives or specific team members should include several weeks of lead time when possible. The PR team needs to coordinate schedules, prepare briefing materials, and sometimes arrange travel for in-person interviews. Providing flexible timing options and clear information about the publication, story angle, and intended audience helps the team prioritize and facilitate these requests.

Product or menu information is often readily available through the press releases in the Press Room. Before contacting media relations, journalists can check whether recent announcements already contain the information they need. If additional details or clarification are required, the email channel works well for these follow-up questions.

Crisis communication or negative story inquiries will typically receive responses through official channels even if initial contact comes through social media or other platforms. In these situations, the media relations team coordinates responses to ensure consistency and accuracy across all media outlets.

What Media Relations Can and Cannot Help With

Pizza Hut’s media relations team focuses specifically on press inquiries and media-related matters. Understanding their scope helps journalists contact the right department from the start.

The PR team handles interview requests, press release distribution, background information for stories, fact-checking, media event coordination, and access to company spokespeople. They can provide high-resolution images, arrange facility tours for documentary or news coverage, and facilitate connections with franchisees when local stories require it.

Customer service issues, order problems, complaint resolution, and individual customer concerns fall outside the media relations scope. These matters should be directed to Pizza Hut’s customer service line at 800-948-8488, not the PR team. Even when a journalist is writing about customer service, the media relations team serves as the proper channel for official company comment rather than going through customer service channels.

Franchise inquiries about opening a Pizza Hut location go through the franchise development team, not media relations. Employment questions and job applications should be directed through the careers section of the Pizza Hut or Yum! Brands website rather than the PR team.

Investor relations questions about financial performance, stock information, or corporate governance belong with Yum! Brands investor relations, not Pizza Hut media relations. The investor relations team can be reached through the investors.yum.com website.

General information requests from students working on school projects may or may not receive responses depending on the team’s capacity and the nature of the request. The Press Room resources are available for educational use, but personalized assistance for school assignments is not guaranteed.

International and Regional Media Contacts

The contact information provided applies to Pizza Hut’s U.S. operations and national media inquiries. International journalists should note that Pizza Hut operates in more than 100 countries, often through different franchise structures and management teams.

For stories about Pizza Hut locations outside the United States, journalists may need to contact regional PR teams or local franchise operators directly. The U.S. media relations team at 972-338-7844 can potentially provide contact information for international markets or direct inquiries to the appropriate regional office.

Some markets have separate communications infrastructure. For instance, Pizza Hut UK has historically used pizzahutukpressoffice@yum.com for media inquiries in that region. Other major markets may have similar dedicated contacts.

Yum! Brands operates Pizza Hut International as a separate division from Pizza Hut U.S., which means corporate structure and media contact protocols can differ significantly by geography. Stories with a global or multi-market scope may require coordination with Yum! Brands corporate communications rather than a single national team.

Tips for Working with Pizza Hut PR

Several practices increase the likelihood of timely, helpful responses from the media relations team.

Identify yourself clearly as media in your initial contact. Include your full name, media outlet, role, and the specific story you’re working on. PR teams prioritize credentialed journalists over general inquiries, so establishing legitimacy upfront matters.

Provide context for your request. Explain the story angle, intended publication or broadcast outlet, planned publication date, and why Pizza Hut’s perspective matters to your piece. This information helps the PR team understand the opportunity and allocate appropriate resources.

Be specific about deadlines. If you need a response by a certain date or time, state that clearly in your initial contact. PR teams juggle multiple requests and tight deadlines, so knowing which inquiries are time-sensitive helps them prioritize effectively.

Respect the review process. When the PR team asks to review quotes or fact-check information before publication, this reflects standard industry practice aimed at ensuring accuracy. It doesn’t mean they’re trying to control editorial content, but rather preventing factual errors that could require corrections later.

Follow up professionally if you don’t receive a response within the timeframe you need. Email can sometimes get lost, and PR teams appreciate a polite follow-up rather than assuming they’re ignoring you. A brief email saying “following up on my request from [date] about [topic]” often gets results.

Frequently Asked Questions

Can I contact Pizza Hut media relations through social media?

Social media platforms like Twitter, Facebook, and Instagram are monitored by Pizza Hut’s social media team, but for official media inquiries, you should use the phone number or email provided. Social media messages may not reach the media relations team directly and could result in delays.

How quickly can I expect a response to my media inquiry?

Response times vary based on request complexity and team capacity, but most inquiries receive acknowledgment within one business day. Simple factual questions may be answered immediately, while interview requests or complex data requests may take several days to coordinate. For urgent breaking news inquiries, calling the phone line typically produces the fastest response.

Do I need credentials to access the Press Room materials?

The Press Room at blog.pizzahut.com is publicly accessible, but downloading and using media materials requires agreement to Pizza Hut’s terms of use. These terms restrict usage to editorial purposes only and prohibit commercial applications. Student journalists working on legitimate school projects typically qualify under these guidelines.

What should I do if my inquiry involves both Pizza Hut and another Yum! Brands concept?

Contact Pizza Hut media relations first and explain that your story involves multiple Yum! Brands. They can coordinate with the parent company or sister brands as needed, or direct you to the appropriate contacts for each brand.

The media relations infrastructure Pizza Hut maintains reflects the brand’s position as one of the world’s largest pizza chains and its recognition that media coverage plays a role in public perception. Whether you’re a beat reporter covering the restaurant industry, a features writer working on a food culture story, or a broadcast journalist producing a segment about franchising, the contact information and processes outlined here should give you a clear path to reaching the right people at Pizza Hut.

Most journalists find the team responsive and helpful when inquiries are properly directed through official channels rather than attempting to reach employees through social media or other indirect methods. Having the right contact information from the start makes the entire process more efficient for everyone involved.