Do First Media Logia Provide Internet?

First Media provides internet service in the Duren Tiga area of Jakarta Selatan where The Loggia apartment is located, though coverage confirmation requires checking your specific unit. The Loggia sits on Jl. Duren Tiga Raya, an area where First Media maintains network infrastructure alongside other providers like IndiHome.

Understanding First Media’s Jakarta Selatan Coverage

First Media operates as one of Indonesia’s established internet service providers, with substantial network presence across Jakarta Selatan. Coverage areas in South Jakarta include numerous residential complexes and apartment buildings, though the provider’s hybrid fiber-coaxial (HFC) network requires specific infrastructure placement.

The coverage model works differently than fiber-only providers. First Media relies on terminal boxes positioned within roughly 50 meters of target properties, meaning availability depends on whether these distribution points exist near your building.

For The Loggia specifically, located in Duren Tiga, the area falls within First Media’s broader South Jakarta service zone. However, apartment buildings require individual coverage verification through First Media’s area checking system since high-rise buildings involve different installation considerations than landed homes.

The Loggia’s Internet Infrastructure Context

The Loggia represents a premium development by Farpoint and Tokyo Tatemono, featuring Japanese-influenced design in the Duren Tiga Pancoran area. As a relatively newer apartment complex, the building likely has provisions for multiple ISP options, though specific provider arrangements vary by management agreements.

Most Jakarta apartments establish partnerships with select internet providers, offering residents either exclusive access or preferred terms with specific ISPs. Apartment listings in the area commonly mention both First Media and IndiHome as available internet options, suggesting dual-provider availability is standard for this neighborhood.

The building’s location on Jl. Duren Tiga Raya No. 12 places it along a main thoroughfare where telecommunications infrastructure is well-established. This positioning typically favors broader ISP availability compared to complexes in less accessible locations.

First Media Service Characteristics

First Media delivers broadband through fiber-optic and hybrid fiber-coaxial cable systems, offering speeds up to 1 Gbps. The company’s service model centers on three package tiers: Stream (internet with streaming access), Joy (internet plus cable TV), and Star (comprehensive bundles).

Recent organizational changes affect the service landscape. Since September 2024, First Media officially joined the XL Axiata family following business transfer approvals. This integration brings potential for improved mobile-fixed convergence offerings, though existing First Media customers continue receiving service under the same terms.

Performance metrics show mixed results. Opensignal’s December 2024 fixed broadband report placed XL (First Media’s new parent) as runner-up for download speeds in Indonesia, behind Biznet. The acquisition positions First Media within a larger network ecosystem, potentially enhancing reliability through XL’s infrastructure support.

Customer experience reports reveal common pain points. User reviews frequently cite customer service response times and technician scheduling reliability as concerns. These service delivery challenges contrast with the network’s technical capabilities, suggesting operational rather than infrastructure limitations.

Alternative ISP Options at The Loggia

Jakarta Selatan residents typically access multiple internet providers. Major competitors include IndiHome (controlling three-quarters of Indonesia’s fixed broadband market), Biznet (leading in speed tests), and MyRepublic (focused on urban fiber deployments).

IndiHome offers the widest coverage owing to Telkom’s legacy infrastructure. The provider reaches 95% of Indonesian areas, making it virtually guaranteed availability in established neighborhoods like Duren Tiga. However, comparative reviews note First Media often delivers better performance than IndiHome, though falling short of premium providers like MyRepublic or Biznet in speed-per-price metrics.

Biznet stands out in performance benchmarks. The provider won Opensignal’s 2024 reliability experience award with 424 points, maintaining fastest average download (34 Mbps) and upload (24 Mbps) speeds among Indonesian ISPs. Coverage limitations restrict Biznet primarily to Jakarta’s central business districts and premium residential areas.

MyRepublic targets urban professionals with competitive pricing. The provider operates in 22 Indonesian cities, concentrating on major population centers where fiber deployment proves economically viable. South Jakarta falls within this coverage footprint, making MyRepublic a credible alternative.

How to Verify Coverage at Your Unit

First Media maintains an online coverage checking tool requiring specific address input. The verification system needs at least two address components such as street name, building name, apartment name, neighborhood, postal code, or city for accurate results.

For The Loggia residents, checking involves entering “The Loggia” or “Jl. Duren Tiga Raya No. 12” into First Media’s coverage checker. The system returns availability status based on existing infrastructure near your tower and floor level.

Apartment-specific considerations complicate simple coverage maps. Building management often negotiates provider terms, potentially affecting which ISPs can install services. Contact The Loggia’s management office to confirm which internet providers hold active service agreements for the property.

Direct provider contact yields definitive answers. First Media’s Jakarta Selatan service center operates from ITC Fatmawati, offering in-person consultation alongside their 1500-595 call center. Bringing your specific unit number and tower designation helps technicians assess installation feasibility.

First Media Package Options

Current offerings emphasize streaming integration. Stream Value provides 75 Mbps for Rp. 316,350 monthly, Stream Pro delivers 200 Mbps for Rp. 589,850, while Stream Premium reaches 300 Mbps for Rp. 778,110. These internet-only packages include streaming service access through CATCHPLAY and other platforms.

Combo packages bundle television service. Joy Value combines 75 Mbps internet with 98 cable channels for Rp. 388,500 monthly, stepping up to Joy Premium with 200 Mbps and 184 channels for Rp. 749,250. Cable TV inclusion appeals to households wanting traditional broadcast content alongside internet access.

Premium tiers target high-bandwidth users. Star packages range from 300 Mbps with 182 channels (Rp. 1,093,350) to 1000 Mbps with 182 channels (Rp. 4,995,500), including 4K capable equipment and expanded streaming access. These upper tiers serve gaming, 4K streaming, and multi-device households.

All pricing includes 11% VAT, representing final monthly subscription costs. Installation fees, equipment deposits, and contract terms vary by promotion and location, requiring confirmation during signup.

Installation and Service Considerations

Apartment installations differ from landed property setups. First Media requires cable routing from building distribution terminals to individual units, with ideal terminal proximity within 50 meters. Greater distances may need additional approval or prove technically infeasible.

Building infrastructure affects installation timelines. New apartments like The Loggia typically include conduit systems for telecommunications cabling, facilitating cleaner installations. Older buildings without proper cable routing face longer setup periods and potentially visible external cabling.

Customer reviews frequently mention technician punctuality issues, with on-schedule arrivals considered fortunate rather than standard. Setting realistic expectations around installation appointments helps avoid frustration. Request morning appointments and confirm timing the day before.

Service stability varies by location and network load. Users report First Media primarily uses coaxial cable and older DOCSIS router technology, with fiber-optic upgrades improving speed symmetry. Fiber-equipped areas experience more consistent performance than coaxial-only zones.

Making Your Decision

Evaluate your specific needs against provider strengths. First Media suits households prioritizing streaming service bundles and cable television integration. The provider’s competitive positioning falls between budget-focused IndiHome and premium alternatives like Biznet.

Speed requirements drive provider selection. Biznet leads Indonesian ISP performance testing, while XL (First Media’s parent) ranks second for download speeds. Consider whether your usage patterns—4K streaming, large file transfers, video conferencing—demand premium speeds or if standard 75-200 Mbps proves sufficient.

Budget constraints matter significantly. First Media’s price-per-Mbps ratio ranks less competitively than newer providers with limited coverage, though broader availability provides value through actual accessibility. Calculate total costs including installation, equipment, and contract commitments.

Customer service expectations require realistic calibration. First Media’s support system shows documented shortcomings in response times and issue resolution consistency. Households needing reliable technical support might prefer providers with stronger service track records.

Frequently Asked Questions

Is First Media available throughout The Loggia apartment?

Coverage extends to the Duren Tiga area where The Loggia is located, but availability varies by tower, floor, and existing building infrastructure. Check First Media’s online coverage tool with your specific unit details or contact building management for confirmed provider lists.

How does First Media compare to IndiHome for apartment internet?

First Media typically delivers faster speeds and more stable connections than IndiHome in areas where both operate, though IndiHome offers broader coverage and potentially lower pricing. Performance differences depend on local infrastructure quality and network congestion.

What internet speed do I need for apartment living?

75-100 Mbps handles most household needs including HD streaming, video calls, and browsing for 2-3 concurrent users. Consider 200+ Mbps for 4K streaming, gaming, large file transfers, or 4+ simultaneous users. Evaluate your actual usage patterns rather than choosing maximum speeds.

Can I switch providers after moving into The Loggia?

Apartment internet contracts typically allow provider changes after initial term completion, though some buildings restrict ISP options through management agreements. Confirm switching policies with both building management and your chosen provider before committing.

Network Infrastructure Evolution

XL Axiata’s September 2024 acquisition of First Media initiated gradual service integration, with customer service initially remaining separate before converging into unified XL channels. This transition period affects support access points and potentially service quality during system mergers.

The integration brings infrastructure advantages. XL’s mobile network expertise and broader spectrum holdings create opportunities for fixed-mobile convergence products. First Media customers gained access to mobile service bundles and potentially improved network performance through XL’s infrastructure support.

Indonesia’s fixed broadband median download speed averages 32.4 Mbps nationally, with urban fiber users commonly subscribing to 20-100 Mbps plans. Jakarta residents access higher-tier options, though uptake of gigabit plans remains limited by cost considerations.

Fiber deployment continues expanding in Jakarta’s residential areas. First Media’s network combines fiber-optic and coaxial cable infrastructure, with ongoing upgrades transitioning coaxial areas to fiber for improved speed symmetry. The Loggia’s newer construction likely benefits from modern fiber-ready infrastructure.

For Jakarta Selatan residents, particularly those in established areas like Duren Tiga, internet provider options continue broadening. First Media remains viable for households valuing its streaming bundles and TV integration, though performance-focused users may explore Biznet or MyRepublic alternatives where available.

Contact The Loggia’s management office to confirm current ISP partnerships and initiate coverage checks with preferred providers. Multiple provider options allow comparing not just technical specifications but real-world service quality from existing apartment residents.